Do you understand your customer?

In my  many years of doing business I have come to the conclusion that many companies do not understand their customers’ needs  and one might ask themselves how that is possible; how can you be in business and not understand what drives your customers needs?  It is absolutely essential that a company is able to understand and identify what their customer’s’ needs are.  I have found that one of the biggest issues is that with the technology that is available today that the customer has dramatically changed, the problem is the mentality of many companies has not. Continue reading

Joe Melle

Joe Melle has founded and ran several successful businesses, and has had an interesting career in direct contact media, call center operations, sales operations, customer service operations, customer retention, and quality assurance; he has written over 140 business articles, and serves as a part time adjunct professor for a university teaching business, marketing, and management courses to both graduate and post graduate students.Email Me

Take time out – What is your business?

I was watching one of those TV programmes where a business expert helps out a failing business – in this case a restaurant. In the initial introductions the business expert asked “where do you think you are?” and the two business owners replied we both think we’re nearly there. The hesitation in which they said this spoke volumes, and the confused look on their faces as the expert suggested to them that they were very far from all right really highlighted the real problem. These people were so busy in their business they had really taken no time to consider what business they were in, and where they wanted to be. Continue reading

Robert McCaffrey

Robert is based in the UK and enjoys being involved in marketing and business development, with experience ranging from the IT services industry to social housing, and currently in B2B with a market leader. His interest and enthusiasm for small business arose after two years of digital marketing experience with a not-profit organisation in the UK, helping people start up in business, as well as providing mentoring and online business support advice. This period also made him enthusiastic to personally contribute in this area, and become involved in business forums.

New Author Rick Holmberg

I have been involved in the IT industry for more than 20 years now starting as a software developer and moving into project and program management and continuing into IT management.  For the past several years I have been working with outsourced software developers and have learned a lot about developing a successful relationship with outsourced partners.  I enjoy working with smart people and have had the honor working with many of them across the globe.  I firmly believe that your best resources may not be living in your city and armed with the right knowledge and tools you can have a successful engagement with software developers / ui designers / etc across time zones and cultures.

Rick Holmberg

Rick Holmberg is the VP of Engineering at KM Ware Solutions and has more than fifteen years of software development and Project Management experience. With over 6 years working with Agile in a distributed environment, Rick provides organizations with the unique practices and tools needed to succeed at agile software development. He specializes in aiding organizations that are transitioning to Agile or just starting out with Agile as their software development process. He also has experience across many technologies including: Mobile applications, Web applications, cloud computing and SaaS implementations throughout numerous industries. Rick was chosen to speak at the Agile Business Conference in London in 2011, Agile Austin in 2012 and at numerous client facilities.

Does time on the job give a free pass for poor job performance?

I recently had a friend ask my opinion on a situation that he was having at the office; he had an employee who has worked for him for many years and for whatever reason over the last year this employees job performance started to significantly go downhill; where he was once an excellent employee he was now less than a mediocre employee, and my friend wasn’t sure what to do. Continue reading

Joe Melle

Joe Melle has founded and ran several successful businesses, and has had an interesting career in direct contact media, call center operations, sales operations, customer service operations, customer retention, and quality assurance; he has written over 140 business articles, and serves as a part time adjunct professor for a university teaching business, marketing, and management courses to both graduate and post graduate students.Email Me

Behind you, or in front of you; which direction are you looking?

In life there are two types of people; those that are responsible people, and those that are irresponsible people.  In business the same is true; there are responsible business people and irresponsible business people; whether you run your own company or you work for someone else you have most likely seen both types. It’s quite easy to spot an irresponsible person in business, this is the person who never takes responsibility for their actions; it’s never their fault, it’s always someone else’s fault; whether it’s a failed project, a missing deadline, going over budget; whatever the scenario it’s never their fault, it’s always someone else’s fault. Continue reading

Joe Melle

Joe Melle has founded and ran several successful businesses, and has had an interesting career in direct contact media, call center operations, sales operations, customer service operations, customer retention, and quality assurance; he has written over 140 business articles, and serves as a part time adjunct professor for a university teaching business, marketing, and management courses to both graduate and post graduate students.Email Me