Voicemail so 1990?

I don’t know about most people, but I like voicemail…  When I cannot take someone’s call I like for them to leave me a voicemail.  Its them speaking, it’s their voice and they can tell me precisely what they wanted in their own words.  Apparently though I am “old school” because I am told that nobody uses voicemail today and they appear to be correct based on the research I am doing, many people don’t use it.  I don’t get it… Continue reading

Joe Melle

Joe Melle has founded and ran several successful businesses, and has had an interesting career in direct contact media, call center operations, sales operations, customer service operations, customer retention, and quality assurance; he has written over 140 business articles, and serves as a part time adjunct professor for a university teaching business, marketing, and management courses to both graduate and post graduate students.Email Me

Inspired Reading

Can a book inspire your business? Recently I was reading an article about favourite business books and it got me to thinking that maybe there was mileage in the idea that a book can inspire and help your business. So what should be on the “must read” list for budding entrepreneurs? There are of course the classics, and those that get repeated as essential reading at business schools. Book titles like the “one-minute manager” by Ken Blanchard , and “Seven Habits Of Highly Effective People” by Stephen Covey, as well as “How to Win Friends and Influence People” by Dale Carnegie. Then there is the era of though leaders like Tom Peters “Re-imagine” and “Business @ The Speed Of Thought” from Bill Gates. Continue reading

Robert McCaffrey

Robert is based in the UK and enjoys being involved in marketing and business development, with experience ranging from the IT services industry to social housing, and currently in B2B with a market leader. His interest and enthusiasm for small business arose after two years of digital marketing experience with a not-profit organisation in the UK, helping people start up in business, as well as providing mentoring and online business support advice. This period also made him enthusiastic to personally contribute in this area, and become involved in business forums.

The Czar of Common Sense

I don’t know about you, but one of the things that really burns my chaps is when I am on the phone with someone and they ask me for my call back number and while I am giving to them they are talking.  “My number is 800 (uh huh) 555 (uh huh) 1212 (what was the last four?)  Really?  I have an idea, shut up and write the number down and when I am all done read it back to me.  I mean come on its 10 digits you can’t be quiet long enough for me to give you my number?   And even if you wanted to read it back to me as I was giving it to you, don’t say uh huh. That’s very unprofessional… Continue reading

Joe Melle

Joe Melle has founded and ran several successful businesses, and has had an interesting career in direct contact media, call center operations, sales operations, customer service operations, customer retention, and quality assurance; he has written over 140 business articles, and serves as a part time adjunct professor for a university teaching business, marketing, and management courses to both graduate and post graduate students.Email Me

Emailing your Network and the BCC Field

Today I received an email from a LinkedIn contact to share some information that they felt was pertinent and that I needed.  It really wasn’t  but that’s OK  I don’t mind… What I do mind is that he decided to send this email to everyone he knew and he put us all in the TO or CC field.  That means that everyone he emailed (and it was dozens) now have my email address.  I consider this to be in essence bad business manners.  I gave him my email address; I did not give it to everyone that he knows…. Continue reading

Joe Melle

Joe Melle has founded and ran several successful businesses, and has had an interesting career in direct contact media, call center operations, sales operations, customer service operations, customer retention, and quality assurance; he has written over 140 business articles, and serves as a part time adjunct professor for a university teaching business, marketing, and management courses to both graduate and post graduate students.Email Me