Call Center Customer Service in the New Millennium

I found that many call centers are behind the times when it comes to customer service, and many have the mentality that because they are a call center that means that the only way a customer needs to get ahold of them is by telephone. This is false. In today’s world it is important to be flexible and realize that not all customers are the same, some want to call you, some want to reach out via Facebook or Twitter and some want to talk to you via Live Chat. Progressive call centers are offering their customers a variety of ways to contact them and if you are not, than you are operating a call center from the past, not the present. Continue reading